Delete your Haven Cloud account
Haven needs no account. You only have one if you signed in to use Haven Cloud. Deleting it removes everything we hold about you.
In the app (fastest)
- Open Haven and go to Settings → Haven Cloud.
- Tap Delete Account and confirm. Haven asks you to confirm with Face ID or your passcode, and to sign in again if your last sign-in was a while ago.
It takes effect at once.
Without the app
Email privacy@havenvault.app from the address you signed in with, and ask us to delete your account. If you signed in with Apple's Hide My Email, tell us the address Haven showed in Settings → Haven Cloud. We'll confirm and delete it within 30 days.
What is deleted
- All your files in Haven Cloud, including their thumbnails and everything in the cloud trash.
- Your encrypted file index, your plan record and your encrypted key bundle (including a Recoverable mode escrow or split-key share, if you turned them on).
- Your sign-in account (email address and how you sign in).
What is kept
- Files on your devices stay in Haven: deleting the account never touches them.
- Purchase records are kept by Apple, Google and RevenueCat as the law requires. A subscription doesn't stop by itself: cancel it in your App Store or Google Play settings.
- Server logs (no file contents or names) expire within 30 days.
More in the Privacy Policy.